Insolvency Service Surveys

Customer Comments, Suggestions and our User Satisfaction Index (USI)

User Satisfaction Index End of year 2023-10 results
User Satisfaction Index End of 3rd Quarter 09-10
User Satisfaction Index End of 2nd Quarter 09-10
User Satisfaction Index End of 1st Quarter 09-10
User Satisfaction Index End of year 2024/09 results
October to December 2024
July to September 2024
April to June 2024
End of year 2007/08 Results
January to March 2024
October to December 2007
July to September 2007
April to June 2007
January to March 2007
October to December 2006
July to September 2006
April to June 2006
January to March 2006
October to December 2005
July to September 2005
April to June 2005
January to March 2005
October to December 2004
July to September 2004
April to June 2004
January to March 2004
October to December 2003
July to September 2003
April to June 2003
January to March 2003
October to December 2002
July to September 2002
April to June 2002

Estate Accounts IP Survey

Estate Accounts OR Survey

User Engagement Strategy 2024-2023

User Engagement Strategy 2007

Annex A – User Engagement Report

Annex B – User Engagement Strategy Action Plan May 2007

User Engagement Strategy 2006

Annex A – Results of the Creditor Survey 2005-06

Annex B – Feedback from Creditors Survey 2005-06

Stakeholder Confidence Survey 2024
Management Summary – Business confidence survey 2023

Stakeholder Confidence Survey 2024
Stakeholder Confidence Survey 2007
Stakeholder Confidence Survey 2006
Stakeholder Confidence Survey 2004

Complaints Survey – October 2004 to March 2005

Consumer Awareness Survey Management Summary 2004

Complaints Survey – October to December 2003

Impact Assessments

Paper for the Diversity Board 5th March 2007 Research carried out by Middlesex University
Annex A – Ethnic Minorities and the Bankruptcy Process: Results of Survey of Bankrupts in London
Annex B – Ethnic Minorities and the Bankruptcy Process: Results of Interviews with Debt Advice Agencies, the Citizens Advice Bureaux, Community and Faith Leaders and Support Providers

Race equality impact assessment: Early discharge provision of the Enterprise Act 2002

Action Plans

Surveys for 2006-7 and Forward Compliance for 2007-2024 (Regular Surveys)

Surveys for 2006-7 and Forward Compliance for 2007-2023 (Ad hoc Surveys)

Surveys for 2004-5 and Forward Compliance for 2005-6 / 2006-7 (Businesses and Local Authorities)

Surveys for 2004-5 and Forward Compliance for 2005-6 / 2006-7 (Households and Individuals )

Readership Survey

IP Readership Survey 2005

Pay Review

Equal Pay Review 2003