1 Please tell us the name of the insolvent debtor
  2 Can you tell me what we do well in dealing with you as a creditor?
3 What might we do to improve our service to you
  4 Why is that important to you
  5 Finally, overall how satisfied are you with our service using a scale of 1 to 5 where 1 is very satisfied. 1 2 3 4 5