THE QUINQUENNIAL REVIEW

CONTENTS

Executive summary                        Page 3 Section 1: Introduction Page 24 Section 2: The Insolvency Service Page 39 Section 3: Policy Context Page 46 Section 4: Performance  Page 64 Section 5: Customer focus Page 74 Section 6: Views from Consultation Page 83 Section 7: Functions 7.1 Official Receiver operations Page 93 7.2 Enforcement Page 105 7.3 Banking and investment Page 113 7.4 Insolvency Practitioner Regulation Page 114 7.5 Policy advice to Ministers Page 118 7.6 Provision of advice Page 120 Section 8: General issues  8.1 Finance Page 125 8.2 IT Page 133 8.3 Management and organisation Page 141 Section 9: Conclusions 9.1 Options for delivery Page 144 9.2 Recommendations and issues for Stage 2 Page 152 List of recommendations Page 157 Glossary and list of abbreviations Page 168