The following is a five year performance summary against The Service’s key targets and performance indicators that are focused on financial efficiency, quality and productivity and which are set each year by Ministers and are then announced in parliament.

2004-05

2005-06

2006-07

2007-08

2024-09

Compulsory insolvency caseload (planning assumption)

36,000

36,000

72,000

77,188

74,200

Compulsory insolvency caseload (Outturn)

42,039

58,991

69,939

67,218

78,029

Claims for Redundancy payment entitlements (planning assumption)

90,000

90,000

86,000

90,000

80,000

Claims for Redundancy payment entitlements (outturn)

78,397

91,516

86,066

76,416

164,083

Complaints about live companies made to CIB (planning assumption)

n/a

n/a

4,000

3,500

3,600

Complaints about live companies made to CIB (outturn)

4,272

3,711

3,595

3,619

4,153

Average staff in post 

1,680*

1,825*
Restated
1,899

2,146*

2,529*

2,484

 Key Targets and Indicators

2004-05

Actual

2005-06

Actual

2006-07

Actual

2007-08

Actual

2024-09

Actual

Financial

Quality

Percentage of user satisfaction as measured by the User Satisfaction Index

86.3%

83.4%

91.5%

91.3%

89.8%

Level of public confidence in The Service’s Enforcement Regime

51%

64.8%

62.8%

65.3%

64.1%

Reduce average time (months) from a company’s insol
vency to conclusion of disqualification proceedings** 

25

27

27.5

n/a

n/a

Reduce the average time (months) from the date of insolvency to instigation of disqualification proceedings to 22 months**

n/a

n/a

n/a

18.5

19.7

Check and action Insolvency Services Account payment requisitions within 4 days or by due date 

97.9%

98.5%

99.1%

99.5%

99.2%

Action invoices for payment 
-within 30 days of receipt

99.2%

99.1%

99.2%

99.0%

99.0%

Reply to letters from Members of Parliament delegated to the Chief Executive within 10 working days 

100%

100%

100%

100%

100%

Action redundancy payment claims within 3 weeks

n/a

78.6%

 80.1%

78.7%

81.9%

Action redundancy payment claims within 6 weeks

92.5%

92.6%

94.1%

93.7%

94.8%

CIB to complete consideration of vetting complaints within 2 months***

n/a

n/a

94.8%

92.6%

91.3%

CIB to Complete internal Section 447 investigations within 6 months***

n/a

n/a

93.2%

95.7%

92.7%

Productivity

Complete case administrations 

28,972

44,180

 53,819 

64,913

64,801

Uncompleted administrations 

37,758

53,191

69,863

73,818

87,733

Number of cases where income payment order/agreement obtained by official receiver 

6,741

9,605

12,533

13,018

13,447

Number of criminal referrals submitted to the prosecutions branch of BERR where there is evidence of criminal behaviour

1,227

1,295

606

705

686

Take proceedings for disqualification of unfit directors – orders and undertakings obtained

1,240

1,173

1,200****

1,145****

1,252

Secure bankruptcy restrictions orders against unfit debtors 

22

843

1,867

1,827

1,781

Increase enforcement activity outputs

2 year target

33%

10.9% 

0.1%

1.1%

 * Staff in post figure includes staff on maternity leave, SWOP and the career break scheme but does not include short term appointees.

** From 2007-08 we have measured performance against the time taken to instigate disqualification proceedings rather than to the conclusion of disqualification proceedings. This was to remove possible court delays when calculating the efficiency of the disqualification process.

*** CIB considers complaints about the conduct of companies (or the company’s officers) to determine whether there are grounds for a statutory enquiry into the company affairs, and carries out such enquiries. The
power of enquiry used is almost exclusively