Improved Services – flamegasworks

The Central Accounting Unit Customer Survey 2000
The Results

This document was created in July 2001

14) Improved Services

Below is a list of all the points suggested as improvements to the service.

More information on Treasury Bills
Payee name and cheque amount on CAU cheque counterfoil
OR cashbook on handover could be simplified
Continuity on staff helpfulness
Request online services, especially to view statements
Payments by standing order
Actioning all requests on one letter
Forms to be available over the internet, i.e. requisitions
Simplification of calculation regarding Treasury Bills
Date boxes for CAU 101 forms
Paying in one giro credit slip leaving CAU to fill out separate receipts for several cases
Adjustments made on estates to be put in correct period so as not to affect previous interest credited to the estate.
Methods of fee calculation and interest to be simplified
BACS
To be able to fax requisitions

Customer Survey Contents

[INTRODUCTION] [GENERAL CONTEXT] [PERFORMANCE CRITERIA] [CAU FUNCTIONS] [SATISFACTION WITH STANDARD FORMS] [EXCHANGE VISITS] [BI-ANNUAL STATEMENTS] [IMPROVED SERVICES] [COMPLAINTS (& Complaints Procedure)] [GENERAL COMMENTS] [ANNEX A – Action Plan]

[IP Banking Home]
[General Information] [Organisation] [Contacts] [Telephone List] [IP Banking User Guide] [BACS] [IP Banking User Group]
[IP Banking Customer Survey Results] [Frequently Asked Questions] [Table of Fees] [Statement Request]
[General Request]