General Comments – flamegasworks

The Central Accounting Unit Customer Survey 2000
The Results

This document was created in July 2001

16) General Comments

This question asked for any additional information that had not already been discussed in any other question. Most of the comments have been included following Figure 3 and can be summarised as follows:

Many respondents commented on the continuing improvements in the efficiency of the service in addition to the improvements already made during the last five years.

Some respondents remarked upon the CAU staffs helpfulness, friendliness and politeness, which has led to a good working relationships between their firms and CAU.

Overall the comments in this section were extremely encouraging.

Customer Survey Contents

[INTRODUCTION] [GENERAL CONTEXT] [PERFORMANCE CRITERIA] [CAU FUNCTIONS] [SATISFACTION WITH STANDARD FORMS] [EXCHANGE VISITS] [BI-ANNUAL STATEMENTS] [IMPROVED SERVICES] [COMPLAINTS (& Complaints Procedure)] [GENERAL COMMENTS] [ANNEX A – Action Plan]

[IP Banking Home]
[General Information] [Organisation] [Contacts] [Telephone List] [IP Banking User Guide] [BACS] [IP Banking User Group]
[IP Banking Customer Survey Results] [Frequently Asked Questions] [Table of Fees] [Statement Request]
[General Request]