CAU Customer Survey 2000 TOC

insolvency practitioner Banking Customer Survey 2000

The Results

TABLE OF CONTENTS

INTRODUCTION

GENERAL CONTEXT

PERFORMANCE CRITERIA

IP BANKING FUNCTIONS:

CUSTOMER SERVICES
INVESTMENTS
RECEIPTS AND PAYMENTS
ACCOUNT RECONCILIATION
INTEREST BEARING ACCOUNTS
CASHIERS

SATISFACTION WITH STANDARD FORMS

EXCHANGE VISITS

BI-ANNUAL STATEMENTS

IMPROVED SERVICES

COMPLAINTS (& Complaints Procedure)

GENERAL COMMENTS

ANNEX A – Action Plan

[IP Banking Home]
[General Information] [Organisation] [Contacts] [Telephone List] [IP Banking User Guide] [BACS] [IP Banking User Group]
[IP Banking Customer Survey Results] [Frequently Asked Questions] [Table of Fees] [Statement Request]
[General Request]