Charter Mark re-accreditation June 2004
The recent application for Charter Mark re-accreditation required a self-assessment against 63 sub-criteria and over 200 items of evidence were provided in support of the application.
During the process the Charter Mark assessor visited the following Official Receiver offices:
Birmingham
Bournemouth
Canterbury
Chester
London
Medway
Southampton
Stoke
The Charter Mark assessor also visited both Redundancy Payments offices in Birmingham.
He spoke to a number of The Services customers including members of the National Consultative User Group.
The Service was successful in its application for re-accreditation with 57 of the 63 sub-criteria marked as full compliance. Of the 6 sub-criteria where a partial non-compliance was identified an Action Plan is being produced to address the points raised.
Click here for the Feedback Assessment Report June 2004
